Call Dave Cook at 888-444-1401, or email@example.com for immediate consideration and placement.
Deliver unified communications (UC) solutions to support existing and future platform, product and service functionality and multi-platform integration at client locations. Perform day-to-day installation, service, and programming, testing and troubleshooting of UC systems which include Premise Based; Hosted and Cloud Solutions. (Ex. Nortel, Cisco, Microsoft, Avaya, NEC, Mitel, Shortel, Unify, etc.)
• Must be certified and experienced in TDM and VOIP • Install and program UC platforms which may include some or all of the following functionality: Chat; Presence; Voice; Mobility; Audio; Web; Video; Desktop Sharing; Call Control; Speech Recognition; Unified Messaging; Email; Digital Signage etc. • Employ appropriate troubleshooting techniques for UC product platform of Premise, Hosted and Cloud point-to-point as well as point to co-location network applications. • Complete work orders for moves, adds, changes (MAC) and deletions, on company supported product lines. • Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers/clients. • Receive, plan and prioritize jobs/work orders via centralized resource management in his/ her territory on a daily basis. • Coordinate with other Team Members within Operations for the purpose of completing projects/work orders efficiently. • Complete required documentation in a variety of written and electronic formats according to company standards such as time reporting for billing & payroll, work order progress & completion, time and materials for client SLAs, etc. • Request equipment and supplies for the purpose of maintaining inventory and ensuring availability of required items, as required. • Respond to emergency situations during or after hours for the purpose of resolving immediate client concerns and meet SLAs. • Transport a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at client site. • Attend meetings, workshops, training, and seminars for the purpose of conveying and/or gathering information required to perform job functions.
• Telecommunications and Maintenance Technician • Telecommunications Installer, up grader and analyzer • CISCO Associate and Professional Certifier • Minimum Seven (7) years of experience in operations of complex telecommunication networks and systems both domestic and international • Extremely proficient in Nortel SL100 • Shall be highly proactive and results-oriented telecommunications professional with Meridian 1/CS1000, and Avaya AS5300 installation, configuration, upgrades, maintenance, and support. • Recently certified and able to support CISCO Unified Communications Manager and Call Manager • Express deployments.