Set strategic direction for systems, telecommunications, user services and vendor development efforts. Defines the direction for the organization, standards, and tests systems and hardware to ensure interoperability and validates features and functions. Configures systems to user environments. Supports acquisition and implementation of hardware and software as well as subcontractor services. Regarded as a subject matter expert and may act as a technical project leader or provide work leadership for lower level employees. Excludes those with full supervisory responsibilities. Applies advanced engineering and principles, theories, concepts and technologies to solve unusually complex problems and issues. Leads the development, evaluation and implementation of new and innovative principles, processes and applications. Exercises considerable latitude in decision-making under limited consultative direction toward predetermined long-range targets. Analyzes complex voice and call center systems and/or customer network environment, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices. Resolves difficult interoperability problems to obtain operation across all platforms. Configures systems to user environments. Supports acquisition and implementation of hardware and software as well as subcontractor services. Regarded as subject matter expert applied research, development, and design of new products. Acts as primary consultant to leadership detailing the technical requirements and specifications necessary to obtain solutions. May act as a technical project leader or provide work leadership for lower level employees. Excludes those with full supervisory responsibilities. Requires limited direction and guidance with most tasks. Provide IP Telephony and data support for the CenturyLink CUSTOMERS’ contracts. Includes data and voice infrastructure design, installation and maintenance for new and current installations. Job Description • Use SolarWinds to manage and troubleshoot devices from various vendors including Juniper and Cisco devices. • Maintain and perform maintenance/upgrades at Data Center on Cisco IOS, Fortigate and Juniper devices. • Responsible for Configuring/Troubleshooting Juniper SRX, MX, Cisco A10, and Cisco Firepower firewalls • Coordinate with Security team to perform audit and vulnerability assessments of network devices. • Perform and coordinate incident diagnosis, corrective action, and root cause analysis • Independently organize work requests based on departmental priorities and system criticality • Manage vendor relationships required for the evaluation, installation, modification, upgrade, and repair • Perform preventative maintenance of Network Infrastructure components.
Knowledge of Firewalls, specifically Juniper SRX, Firepower and A10 • Knowledge of IP Address Management (IPAM) systems, or equivalent • Previous experience troubleshooting complex network problems involving power, network hardware, routers, CSU, or carrier services. • Experience working on complex translations troubles and/or maintenance assignments related to network switching equipment to resolve trouble tickets. • Advanced expertise with IP routing on multiple router platforms • Knowledge of TCP/IP, routing protocols, and IP addressing. • Experience with advance commands in Cisco, Juniper, Alcatel and or UNIX commands. • Excel at working on complex MPLS issues. • DNS & e-mail problem expertise • Experience with Wireless Access Points and various remote switches/MUX’s/VOIP Telephones • Has ability to understand and isolate physical layer problems • Experience working with software and hardware tools to remotely identify and diagnose WAN problems. • Ability to understand and isolate physical layer problems. • Familiarity with VOIP, long distance and international dialing and routing. • Ability to identify and resolve customer reported trouble.