Client is in need of (1) Manager of Network Engineering. The ISP / OSP Engineering Manager leads a group of ISP and OSP engineers that performs engineering and planning services for customers. This role is the point of contact for engineering partners working with the client and the focal point for customer engineering management. This person will be knowledgeable of customer's processes and systems for engineering and planning.
Manage productivity; lead and coach team members
Interact with Partner engineering management, customer engineering management, and internal contacts such as Business Development and Program Management to increase efficiency and develop new business opportunities
Serve as SME for engineering best practices, customer processes, and ADTRAN equipment
Train and mentor other network engineers
Manage the team's workflow and time so customer service level agreements (SLAs) are met
Work with customer, project management and installer management to resolve process or performance issues as needed
Communicate status to ADTRAN management and customer management
Create detailed engineering packages (drawings, BOMs, install instructions, turn-up MOPs, etc) involving ADTRAN and 3rd-party equipment located in central office, cabinet, or hut environments
BS Electrical Engineering or Computer Engineering, or other technical degree
Significant relevant experience may substitute for this requirement
10 years' experience as an ISP and/or OSP engineer with Tier 1 Telecom Company
5+ years managing a team of ISP/OSP engineers
Knowledge of engineering workflow at one or more Tier 1 telecom companies. In-depth knowledge of Tier 1 telecom company information systems
Experience managing projects and/or programs. Skilled with Excel and other standard MS Office tools
Travel Expectations 20%
Leadership: Applicant must be able to lead a team, providing vision and direction so daily tasks and overall goals are clear. The applicant must be able to motivate a team for maximum performance.
Communication: Applicant must possess excellent oral and verbal communications skills. The applicant must be able to positively and professionally interact with all levels of Management, customers, outside vendors, and co-workers in order to create strong working relationships. Applicant must write and speak effectively, clearly, and concisely, listen to others, respond professionally to feedback, and ask questions to ensure understanding.
Problem Solving: Applicant should be able to anticipate problems, see how a problem and its solution will affect others, gather information prior to making decisions, weigh alternatives against objectives, and arrive at a reasonable solution.
Flexibility: Applicant must be able to adapt and readily accept change with enthusiasm and a positive demeanor.
Customer Service: Applicant must be customer service oriented and be able to professionally interact with customers via e-mail, phone and in person. The applicant must ensure that quality customer service is provided to all customers, external and internal.
Initiative: Applicant must be self-motivated and be able to work independently with minimal supervision, must be able to work as a team member in a continuous improvement environment, and must possess the ability to work simultaneously on multiple projects in different stages with a sense of urgency and efficiency.
Professionalism: Applicant must dress, work, and communicate in a neat, clean, and professional manner.
Must be legally authorized to work in the U.S.A. without sponsorship for employment visa status (e.g., H1B status