Description Major telecom provider searching for a Provisioning Specialist to perform network and switch provisioning functions for telephony operations.
JOB DUTIES INCLUDE, BUT NOT LIMITED TO: • Provisions line conversions, installations, disconnects & changes • Performs Voice Mail platform installs, changes, and disconnects. • Updates work queues and comments customer accounts. • Performs provisioning processes including Porting • Knowledge of systems: LSI, NPAC, CSG. • Familiar with order different loop types: HDSL, DSL Qualified • Handles installation escalations. Researches and resolves the problem immediately. • Assists with the training of new provisioners as required. • Completes special projects or other duties as assigned.
DESIRED QUALIFICATIONS: 6 months working experience with Telephony service. • 6 months experience with LSI order entry is a plus. • Thorough understanding of the provisioning process. • Excellent computer skills. • Type at least 40 wpm. • Excellent oral and written communications skills. • Must demonstrate excellent time management skills for purpose of facilitating multiple tasks simultaneously. • Must work well independently. • Ability to interface at all levels within the organization. • Highly computer literate; must become conversant in with multiple applications.