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Service Provisioner Job from TelecomCareers
Service Provisioner | Access One | Chicago IL 60607 USA | Full Time
Job Description:
Position Summary:

Under limited supervision, this position manages the processing and ordering of all TDM, Ethernet, and Collocation orders, from order placement to test and turn-up. This includes submitting and managing facility and port orders to underlying carriers and network partners, while working cohesively with internal departments.

Primary Duties and Responsibilities:

Submit ASR, LSR and Port Out requests to underlying/losing carriers

Build and activate subscriptions in the NPAC SMS system for port orders

Create/Update ALI records for 911 services

Create/Update the LIDB/CNAM database for caller ID information

Create/Update directory listings

Update internal systems accurately, and in a timely manner, as it pertains to orders in progress and interactions with carriers or internal departments

Provide timely updates to internal departments regarding order progress

Escalate to internal departments and carriers, as needed, to provide resolution on orders rejected, in need of clarification, or in jeopardy

Understand and execute multiple processes, dependent upon various products and underlying providers

Handle special projects assigned by management, as needed

Job Requirements:


Bachelor’s Degree from four-year college or university


An equivalent combination of education and experience


3-5 years

Knowledge, Skills and Abilities:

Strong work ethic with even temperament

Professional and positive attitude

Ability to work under pressure and in high stress situations

Strong individual worker with ability to also work as part of a team

Good verbal and written skills

Strong multi-tasking skills

Ability to follow-up and follow through with multiple tasks

Ability to adjust to pressure and constantly changing priorities

Strong attention to detail

Flexibility to change approach or method to best fit the situation

Basic proficiency with MS Office suite (Word, Excel, Access)

Working Conditions:

General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Categories: Engineers / Technicians, Operations, IT, Other








Contact Name: Tiffany Woods
Phone: 3124419999
Fax: 3124419999
Job Code: 2

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