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Technician-Unified Communications Job from TelecomCareers
Technician-Unified Communications | iT-RS | Hangang daero 0000 KOR | Contract
Job Description:
Call directly at 631-941-2622, or for immediate consideration and placement.

Deliver unified communications (UC) solutions to support existing and future platform, product and service functionality and multi-platform integration at client locations. Perform day-to-day installation, service, and programming, testing and troubleshooting of UC systems which include Premise Based; Hosted and Cloud Solutions. (Ex. Nortel, Cisco, Microsoft, Avaya, NEC, Mitel, Shortel, Unify, etc.)

• Must be certified and experienced in TDM and VOIP
• Install and program UC platforms which may include some or all of the following functionality: Chat; Presence; Voice; Mobility; Audio; Web; Video; Desktop Sharing; Call Control; Speech Recognition; Unified Messaging; Email; Digital Signage etc.
• Employ appropriate troubleshooting techniques for UC product platform of Premise, Hosted and Cloud point-to-point as well as point to co-location network applications.
• Complete work orders for moves, adds, changes (MAC) and deletions, on company supported product lines.
• Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers/clients.
• Receive, plan and prioritize jobs/work orders via centralized resource management in his/ her territory on a daily basis.
• Coordinate with other Team Members within Operations for the purpose of completing projects/work orders efficiently.
• Complete required documentation in a variety of written and electronic formats according to company standards such as time reporting for billing & payroll, work order progress & completion, time and materials for client SLAs, etc.
• Request equipment and supplies for the purpose of maintaining inventory and ensuring availability of required items, as required.
• Respond to emergency situations during or after hours for the purpose of resolving immediate client concerns and meet SLAs.
• Transport a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at client site.
• Attend meetings, workshops, training, and seminars for the purpose of conveying and/or gathering information required to perform job functions.
• Telecommunications and Maintenance Technician
• Telecommunications Installer, up grader and analyzer
• CISCO Associate and Professional Certifier
• Minimum Seven (7) years of experience in operations of complex telecommunication networks and systems both domestic and international
• Extremely proficient in Nortel SL100
• Shall be highly proactive and results-oriented telecommunications professional with Meridian 1/CS1000, and Avaya AS5300 installation, configuration, upgrades, maintenance, and support.
• Recently certified and able to support CISCO Unified Communications Manager and Call Manager
• Express deployments.
Categories: Engineers / Technicians
Security Clearances: Secret





Hangang daero



Contact Name: Robert Carpenter
Phone: 631-941-2622
Job Code: 006

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