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| Position Summary Responsible for the district’s profit and loss and oversight for all of the functions (e.g., operations, sales, service, and finance) in the assigned district. Responsible for managing project team in the assigned district to ensure that the District and Area financial objectives are met and that Crown Castle operational asset management standards and procedures are properly implemented. Responsible for coordinating the collection, maintenance, and quality of data about the district’s assets to ensure that the team maintains an accurate, up-to-date status of the district’s assets. Maintains Crown Castle’s assets in the most cost efficient manner, thereby helping to maximize the yield on those assets. Has a good knowledge of the competitive landscape in the district and uses this knowledge to get more customers on Crown Castle towers faster than the competition. Essential Job Functions * Manage the profit & loss, job cost, cash flow and increase asset yield for the district. * Serve as the senior customer service contact in the district. Ensure that all customer issues are resolved quickly to the satisfaction of the customer and shareholders. * Communicate directly with customers as appropriate acting as the final escalation point for customer issues. Ensure that the district team keeps customers informed of project progress, issues and projected completion dates. Develop a strong working relationship with each customer’s decision makers in order to maximize new SLAs and service revenue. * Identify new business opportunities in own district and escalate to the appropriate individuals at the area and corporate levels (i.e., sales, business development). Look for and act on opportunities to strategically increase organic growth of Crown Castle’s business in own district. * Keep Area Director District Operations well informed regarding functional, budgetary and customer satisfaction issues in the district. Immediately report excessive fluctuations in financial projections for the current quarter/year. * Partner with Area Director District Operations to execute district services and installations in accordance with Crown Castle policies and procedures and meeting customer expectations. * Overall responsibility for application to “on air” timeline ensuring disciplined delivery throughout the process to expedite customer’s use of our site while maintaining Crown Castle standards and policies. * Work with the Tower Operations Manager to ensure cost effective repair and maintenance of the sites. * Work with the regional financial analyst in review of expenses. * Coordinate with Area Director, District Operations, of projected need for additional project support as work load requires. * Manage a team of Project Managers, Construction Managers and Project Coordinators including hiring, terminations, performance reviews, training, rewards and recognition, and scheduling. Education/Certifications * Bachelor’s Degree in electrical/civil/structural engineering/business or equivalent experience * PMP certification preferred but not required |
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